Send the details once. Make them useful.
Order number, product name, brand, delivery postcode, what you normally drink - whatever gives us enough context to check properly and reply without guesswork.
We check order details, stock and product information before replying. Email is usually best because it gives us the context needed to give a straight answer.
Useful answers before you write.
The six questions we get asked most, answered the way we would answer by email.
Delivery How long does UK shipping take?
Standard tracked Royal Mail is usually 2-3 working days from dispatch (free over £35). Most weekday orders placed before 2pm are packed the same day.
Returns Can I return tea?
Sealed, unopened items can be returned within 30 days for a full refund. We cannot resell opened food products, but if something has gone wrong, tell us and we will look at it properly.
Stock A tea I love is out of stock.
Email us with the product name and we will check the line, the supplier position and the likely ETA. If it is a brand we still carry, we can usually give you a sensible answer.
Trade Do you do wholesale for cafes?
Yes. Send a message via the form above, choose "Wholesale & trade" as the topic, and tell us about your venue, office or organisation. We will reply with the next practical step.
Choosing How do I choose the right tea?
Use the shop filters for type, caffeine, format, brand and price per cup. If you are comparing a few options, send us the names and what you normally drink; we will give you a straight recommendation.
Payment What payment methods do you take?
Visa, Mastercard, Amex, Apple Pay, Google Pay and PayPal. All transactions are processed securely through Stripe and PayPal.
