Send us the details. We check before we answer.
Questions about an order, a stock line, a tea, delivery, trade supply or what to buy next? Send the details. The reply comes from people close enough to the catalogue and the orders to check before answering, not a script and not a queue. Give us the order number, the product name or what you normally drink, and you get a straight answer from someone who can actually look it up.
- Read by the team, usually answered the same working day.
- Order help, stock checks, trade supply and product comparisons.
- Honest recommendations, even when that means buying less.
Useful answers before you write.
DELIVERY
How long does UK shipping take?
Standard tracked Royal Mail is usually 2-3 working days from dispatch (free over £35). Most weekday orders placed before 2pm are packed the same day.
RETURNS
Can I return tea?
Sealed, unopened items can be returned within 30 days for a full refund. We cannot resell opened food products, but if something has gone wrong, tell us and we will look at it properly.
STOCK
A tea I love is out of stock.
Email us with the product name and we will check the line, the supplier position and the likely ETA. If it is a brand we still carry, we can usually give you a sensible answer.
TRADE
Do you do wholesale for cafes?
Yes. Send a message via the form above, choose "Wholesale & trade" as the topic, and tell us about your venue, office or organisation. We will reply with the next practical step.
CHOOSING
How do I choose the right tea?
Use the shop filters for type, caffeine, format, brand and price per cup. If you are comparing a few options, send us the names and what you normally drink; we will give you a straight recommendation.
PAYMENT
What payment methods do you take?
Visa, Mastercard, Amex, Apple Pay, Google Pay and PayPal. All transactions are processed securely through Stripe and PayPal.
