Accessibility Statement

Accessibility Statement

Ask Lee a normal question and he'll route you to the right tea, page or answer.

L
Lee
AI tea adviser
Beta Online
How to use Ask Lee
  • Describe the whole situation: gift, caffeine, budget, time of day, who it is for.
  • Ask it to compare teas, or narrow by flavour, price or stock.
  • It recommends real products and points you to the right page.
L
Hi, I'm Lee, the AI version. Tell me what you're trying to solve: gift, caffeine, flavour, budget, time of day, who it's for.
L
Not sure where to start? Type it how you'd say it out loud — I'll take it from there.

Accessibility Statement

Teas.co.uk is committed to making our website accessible to everyone, including people who use assistive technologies. We aim to meet WCAG 2.2 Level AA, the standard recognised under the UK Equality Act 2010 (reasonable adjustments duty) and, for customers in the EU, the European Accessibility Act (EN 301 549).

What we do

  • Semantic, well structured headings and landmarks throughout the catalogue and wiki.
  • Descriptive alt text on product and editorial imagery.
  • Keyboard operable navigation, search and checkout.
  • Colour contrast targeted at WCAG AA (4.5:1 for normal text).
  • Plain English product and brewing guidance.

Known limitations

We are actively reviewing the site. Some older editorial pages and third party embedded content may not yet fully conform; we remediate issues as we find them and welcome reports.

Feedback & contact

If you encounter any accessibility barrier, or need information in an alternative format, email hello@teas.co.uk. We aim to respond within 5 working days.

Enforcement

If you are not happy with our response, UK users can contact the Equality Advisory and Support Service (EASS); EU users may contact their national accessibility enforcement body.

This statement was prepared on 4 June 2026 and is reviewed regularly.

Download as PDF

Got something to add? Logged in customers can submit additions to the Tea Wiki, admin approved, your name on the byline, plus reward points.

Sign in to contribute