{
    "id": 1001659,
    "title": "Policies",
    "slug": "policies",
    "type": "page",
    "url": "https://teas.co.uk/policies/",
    "modified": "2026-05-30T23:11:05+01:00",
    "excerpt": "",
    "content_text": "Plain English summary of how teas.co.uk runs. This page consolidates our privacy, cookie, terms and returns positions in one place. Lee Samuel Tucker (Shop at www.Teas.co.uk Ltd) is the controller for any personal data described here. Tunbridge Wells, Kent, United Kingdom.\n\n30\nDays to return anything.\nSealed: full refund. Opened: contact us, we'll sort something fair.\nUK CONSUMER RIGHTS ACT 2015\n\n5\nWorking days for a refund.\nOnce your return reaches us, refund goes to your original payment method.\nMON FRI, GBP ONLY\n\n0\nAdverts follow you.\nWe use Stripe for payments and Microsoft Clarity for aggregated site analytics. Marketing cookies require your consent.\nUK GDPR\n\n\u00a335\nFree UK shipping over \u00a335.\nRoyal Mail tracked, dispatched same working day before 1pm.\nMAINLAND UK\n\nJump to: Privacy \u00b7 Cookies \u00b7 Terms & Conditions \u00b7 Returns \u00b7 Contact\n\nPrivacy\nWe process personal data under the UK GDPR and the Data Protection Act 2018. We collect only what we need to run the shop, ship orders, take payment and answer questions.\n\nWhat we collect\n\nOrder data: name, delivery address, billing address, email, phone (optional), basket contents, payment confirmation. Payment card numbers never touch our server: Stripe and PayPal handle that side directly.\nAccount data: if you create an account, your password is salted and hashed by WordPress core. We see only the hash.\nCommunications: email replies, contact form submissions, returns correspondence.\nAnalytics: aggregated traffic data through Microsoft Clarity and Google Search Console. We do not sell or share individual level data.\n\nHow long we keep it\nOrder records are kept for 7 years to satisfy HMRC bookkeeping rules. Account profiles persist until you ask us to delete them. Email correspondence is kept for 24 months and then purged. Analytics aggregates are anonymised at source.\n\nYour rights\nYou can request a copy of your data, ask us to correct it, ask us to delete it, or withdraw any optional consent. Email hello@teas.co.uk with the subject line \"Data request\" and we will respond within 30 days. You can also complain to the Information Commissioner's Office (ico.org.uk) if you are not satisfied.\n\nWho we share with\nRoyal Mail and our pallet couriers receive your delivery name and address. Stripe and PayPal receive the payment amount and your billing details. We never sell email lists.\n\nCookies\nWe use a minimal cookie set. The banner that appears on first visit gives you a clear accept or decline choice. Declining still lets the shop function: only the optional analytics layer is switched off.\n\nStrictly necessary\n\nwordpress_logged_in_* and wp settings-*: login session and admin preferences. Session only unless \"Remember me\" is ticked.\nwoocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_*: tracks your basket between page loads. Expires when the browser closes.\nteas_consent: stores your cookie banner choice for 12 months so we do not re ask on every visit.\n\nAnalytics (optional, opt in)\n\nMicrosoft Clarity: session recordings with all form inputs masked. We use this to see where pages break on mobile. Retention: 13 months.\nGoogle Search Console: aggregated query data only. No cookies dropped on your browser.\n\nHow to clear them\nUse your browser's \"clear cookies for this site\" setting. On Chrome: Settings \u2192 Privacy and security \u2192 Site settings \u2192 View permissions and data stored across sites \u2192 search \"teas.co.uk\" \u2192 Delete.\n\nTerms & Conditions\n\nWho is selling to you\nShop at www.Teas.co.uk Ltd, registered in England and Wales (company registration available on request), registered office at 72 Frant Road, Tunbridge Wells, Kent TN2 5LR. VAT registration handled per HMRC; consumer prices on the site are inclusive of VAT where applicable.\n\nOrders & pricing\nPlacing an order is an offer to buy. The contract forms when we send the \"Your order is on its way\" dispatch email. Prices can change without notice but anything you have already paid for is fixed at the price you paid.\n\nFree shipping threshold\nStandard UK delivery is free on orders of \u00a335 or more, calculated after any discount codes and excluding gift cards. Below \u00a335, a flat shipping fee is shown at checkout.\n\nStock\nIf something we have sold you turns out to be out of stock, we will email within 48 hours and offer a full refund or a substitution.\n\nLimitation of liability\nWe are not liable for indirect or consequential loss. Our maximum liability is capped at the value of your order. Nothing in this section limits your statutory rights under the Consumer Rights Act 2015.\n\nGoverning law\nEnglish law applies. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.\n\nReturns\nUnopened, sealed tea can be returned within 30 days for a full refund. Opened packets cannot be returned on hygiene grounds. Faulty items: contact us within 14 days of delivery and we will arrange a replacement or refund. Full step by step instructions, including the freepost returns address, live on the Returns & refunds page.\n\nContact\nShop at www.Teas.co.uk Ltd\nTunbridge Wells, Kent, United Kingdom\nEmail: hello@teas.co.uk\nGeneral enquiries also via the contact form.\n\nThis policies page was last updated on the date shown in the page metadata. Older versions are kept in our internal records for 7 years.",
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        "llmsTxt": "https://teas.co.uk/llms.txt",
        "mcpCard": "https://teas.co.uk/.well-known/mcp/server-card.json",
        "primaryAgenticRouteAuthority": "https://teas.co.uk/.well-known/teas-primary-agentic-route-authority.json"
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}